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From: https://linguistlist.org/issues/31/31-653.html

(Im)Politeness research has become increasingly interested in social network communication in recent years. This research examines a corpus of 400 customer complaints on both German and Italian Facebook pages with regard to content structures, modification, and self-presentation and references. The results are discussed within (im)politeness theories. This book is written in German. 

Learn more: https://www.narr.de/kundenbeschwerden-im-web-20-18364