View Content #11469
| Contentid | 11469 |
|---|---|
| Content Type | 1 |
| Title | Job: Adult English as a Second Language (ESL) Assessment Program Assistant |
| Body | Adult English as a Second Language (ESL) Assessment Program Assistant – Center for Applied Linguistics Division/Program: Language and Culture Resources Position Classification: Research/Program Assistant I Salary: $33,201 - $47,449 Hours Per Week: Full time (Monday through Friday, 10:00am-6:00pm) Description of Duties: * Provide daily operational support to the users of CAL’s adult ESL assessments, BEST Plus and BEST Literacy. * Provide assistance to CAL’s adult ESL assessment staff by undertaking special tasks requested by the Project Manager. Primary Responsibilities: * Provide daily telephone and email support, including technical support, to BEST Plus and BEST Literacy test administrators, trainers, prospective customers, and program administrators. Create and maintain correspondence templates (letters, emails) to provide consistency and quality of communication with existing client base. * Enter new test administrator and program data into the BEST Plus database and maintain paper files of prior test administrator forms. * Acknowledge receipt of BEST Plus orders, handle test activations, confirm by email, and enter into internal BEST Plus database. * Organize and archive important communications with BEST Plus and BEST Literacy customers on the shared network drive, as well as in a hard-copy file. * Enter new program contacts into GoldMine software database and conduct follow-up call. * Assist in the production and compilation of mass mailings to program directors, product users, etc. * Use Dreamweaver to assist in the preparation and maintenance of Web site content related to CAL’s adult ESL assessments. Additional duties include: * Collect and edit content, provided by CAL’s adult ESL assessment staff, for periodic email communication keeping BEST Plus trainers and VIPs informed of important internal news, training practices, and other events. * Provide administrative support (copying, printing, mailing correspondence). * Prepare and package materials needed for training assignments and conference presentations. * Maintain conference calendars and conference logistics. * Perform other duties as assigned (updating order forms, proofreading templates, compiling list of online journals, and calling product users to update contact information, etc.). * Participate in weekly meetings; provide feedback, updates and key information about general customer service calls and trends. * Organize and mail complimentary materials/packets/information to prospective clients. * Scan test administrator and other documents into electronic format for archiving and database management and control. * Coordinate product orders, returns, and invoices with fulfillment team. * Scan scoring activities for BEST Plus trainer certification and recertification and produce score reports. * Provide additional support to other CAL projects as requested. QUALIFICATIONS: Education: High school diploma or G.E.D.; Some college-level study desired. Experience: Three to five years of high-level administrative assistant experience involving working with multiple projects requiring organization of time and ability to prioritize work; Telephone customer service experience and good telephone manner. Experience in English as a Second Language (ESL) education preferred. IF INTERESTED, SEND RESUME AND COVER LETTER TO: Center for Applied Linguistics Phyllis Pointer-Tate 4646 40th Street NW Washington, D.C. 20016-1859 ATTN: Phyllis Tate, Recruitment 10-08 Electronically: jobs@cal.org Attn: Recruitment 10-08 |
| Source | CAL |
| Inputdate | 2010-07-18 10:39:43 |
| Lastmodifieddate | 2010-07-18 10:39:43 |
| Expdate | 2011-07-18 00:00:00 |
| Publishdate | 2010-07-19 00:00:00 |
| Displaydate | Not set |
| Active | 1 |
| Emailed | 1 |
| Isarchived | 1 |
